Help Centre

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders can take up to 7 days, custom orders could take longer due to sourcing times.
• International orders take up to 10 business days to be delivered via Auspost, DHL, TNT or UPS and we ship within same 3 business days (depending on size and item ordered as all items are bespoke).
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Local orders over $200 will receive free shipping

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We also accept offline payments via direct bank deposit in Australia and New Zealand.
• Cash on Delivery is available in Melbourne though we will require a 50% upfront payment, with the remainder paid on delivery.

Note that additional exchange fee may apply if your currency is other than AU dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Bespoke items are exempt.
• For returns, please email info@santhaking.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days (depending on size and items ordered as all pieces are bespoke).

For any bespoke items, please contact us directly by using the ‘Bespoke Engagements’ Contact Form located within the website.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.